Service Policy

Effective date: 2026-08-02

Service Commitment

Supr5tr Construction is owned and operated by Catherine Warner of Supr5tr LLC, based at Phoenix, AZ 85020. Every job is owner-operated — the crew on the property is a Supr5tr employee, not a sub-subcontractor pulled off a dispatcher list. We are licensed and insured on every scope (drywall repair, drywall tape and mud, texture matching, commercial drywall, post-construction cleaning, house cleaning, and property-management turnover work).

A job is considered complete when the work passes the walk-through standard agreed in your quote: a move-in-ready standard on cleaning scopes (every cabinet, fixture, vent, and reachable surface wiped; floors vacuumed and mopped; the next occupant can occupy the home without a follow-up), and a finish-quality standard on drywall scopes (tape buried, joints feathered, texture matched to the surrounding wall, primed and ready for the finish coat or paint you specify).

Any change to the scope after the quote is accepted — additional rooms, additional square footage, additional coats, additional cleaning tasks — is a written change order. No change order, no extra work started. If your project grows on site, we put it in writing with an updated price before the crew picks up a new task.

Payment Terms

Quotes are flat-rate, written, and stand for thirty (30) days from issue. On quote acceptance:

  • Drywall scopes: a 30% deposit secures the start date; the balance is due the day the finish-quality standard is met.
  • Cleaning scopes: full balance is invoiced the day the move-in-ready standard is met; no deposit required on cleaning unless scheduling is held longer than 14 days.
  • Commercial and property-management accounts: on request we can issue monthly invoicing across a batch of units or a recurring schedule. Reach out before the first job so terms are in place.

Accepted payment methods: Stripe hosted payment link (credit card, debit card, ACH) or check made out to Supr5tr LLC. We never have your card number on our servers — Stripe processes payment under its own privacy policy and sends a confirmation back to us. If you prefer check, mail or hand it to the crew lead on-site.

Invoices are due within seven (7) days of issue unless otherwise noted on the quote. Past-due invoices may pause scheduling of any new work for the same client until the balance is settled.

Cancellation Policy

We would always rather reschedule than cancel, and the same-day cost of cancellation is the only difference:

  • Cancellation before any work has begun — full refund of any deposit. No fee.
  • Reschedule notice window: please give us at least 24 hours' notice when moving a scheduled date so the crew can be redeployed. Same-day reschedules hold the original booking slot when possible.
  • Same-day cancellation after the crew has mobilized — if our crew is already on the property, on the way, or has loaded materials for your job, a same-day cancellation fee equal to 50% of the quoted scope is owed. This covers the cost of the crew's day and the unrecoverable scheduling slot.
  • Hazard or 'no-access' cancellation — if the property is inaccessible (locked gate, denied entry, unsafe conditions), the same-day cancellation fee applies.

Guarantee

Every Supr5tr scope carries a written guarantee tied to the standard of the job. If the agreed standard isn't met, we come back at no charge within a defined window — the only job you pay for is the one that passes:

  • Cleaning scopes (post-construction, house cleaning, turnover): walk-through-ready standard. If a surface is missed, a fixture isn't wiped, or the next occupant would flag it, send photos within 7 days of the clean and we return at no charge to re-do the missed items.
  • Drywall scopes (repair, tape and mud, texture matching, commercial): finish-quality standard. If a seam shows, the texture doesn't match, or a coat wasn't feathered to the surrounding wall, send photos within 30 days of completion and we return at no charge to re-finish.
  • Exclusions: damage caused after we leave the property (tenant damage, new construction, water leaks, paint applied over our finish by someone else) is not covered. We photograph scope-relevant surfaces on completion so the on-site condition is clear.
  • Stop-the-clock: the guarantee is voided by third-party work performed on the same surfaces after our scope completes without written coordination with us. If a GC or property manager schedules another sub on the same finish, let us know so we can stage the sign-off.

To invoke the guarantee, email c.warner@supr5trconstruction.com with photos and the job address or call 623-265-3852. We respond the same business day and book the return visit inside the window above.

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